INTRODUCTION

These Terms and Conditions govern your use of the Livaah Mobile App. By downloading or using the app, you agree to comply with the policies outlined below.

1.REGISTRATION

• Users must register using a valid mobile number or email ID to gain full access.
• Only one registered user can be linked per device at a time.

2.APP FEATURES

The app offers features such as:

• Product monitoring (inverter performance, battery status)
• Firmware or software update notifications
• Customer service request submissions

3.ACCOUNT RESPONSIBILITY

• Users are responsible for maintaining the confidentiality of their login details.
• Unauthorized access or attempts to misuse the app will result in account suspension.

4.ACCEPTABLE USE

• The app is meant for personal and non-commercial use only.
• Users must not attempt to alter data, reverse-engineer the app, or interfere with system security.

5.CONNECTIVITY & AVAILABILITY

• Some real-time features depend on your product’s internet, Bluetooth, and power connectivity.
• Livaah is not liable for delayed updates or connectivity interruptions due to local network conditions.

6.UPDATES AND MAINTENANCE

• App updates may be pushed periodically to improve performance and security.
• Users are encouraged to update the app regularly for the best experience.

7.TERMINATION OF ACCESS

• Livaah reserves the right to revoke access to the app in case of misuse, fraud, or non-compliance with these terms.

PURCHASE TERMS

The Livaah Mobile App is provided to customers who have purchased Livaah energy products such as solar inverters and home inverters which are IoT-enabled devices. The app offers monitoring, product information, usage tracking, and support services after installation.

1.ELIGIBILITY

• Access to the Livaah App is available to customers with verified product purchases from authorized Livaah partners or dealers.
• Users must link their registered Mobile number with the app and scan for bluetooth device to connect.

2.SCOPE OF USE

• The app is provided free of cost for personal use by verified customers.
• App features may vary depending on the product type, model, and software compatibility.

3.PRODUCT WARRANTY

• The warranty for Livaah products is governed by the official invoice and product warranty terms at the time of purchase.
• The mobile app is a complementary tool and does not affect or replace the product warranty.

4.Support Access

• Customers may request technical support or service appointments via the app.
• App-based support is available during official service hours.

5.Limitations

• The app may experience limited functionality if the IoT device is not connected or improperly configured.
• Livaah is not responsible for issues arising from the incorrect usage of the product.