OVERVIEW
Livaah values your privacy. This Privacy Policy outlines how your personal and device–related information is collected, used, and protected when you use the Livaah Mobile App.
1. Information We Collect
We may collect the following data from users:
- "Personal details": Name, contact number, email address
- "Product details": Serial number, model type, installation date
- "Usage Data": Power generation/consumption, battery health, grid performance
- " App usage analytics": Pages visited, crash logs, session duration
2. Why We Collect Data
- To provide real-time monitoring and usage insights for your energy products
- To send alerts, system health notifications, or firmware update notices
- To enable customer service and warranty tracking
- To improve app functionality and user experience
3. How We Use and Share Data
- Data is used internally for service delivery and system diagnostics.
- Livaah does not sell or rent user data to any third parties.
- Data may be shared with authorized technicians or partners only for product servicing or support purposes.
4. Data Storage and Security
- All user data is securely stored using industry-standard encryption.
- Only authorized personnel have access to sensitive user and product data.
- Regular security checks and updates are in place to protect against breaches.
5. User Rights
- You have the right to access, modify, or delete your profile and linked device information via the app.
- You may request full deletion of your data by contacting our support team at [support@livaah.com]
6. Consent
- By using the Livaah Mobile App, you agree to this Privacy Policy and the collection of the described data.
- Continued use after policy updates indicates acceptance of revised terms.